Mandarin Customer Service (kl Sentral)

Brickfields, Kuala Lumpur, Malaysia

Apply Now

(MUST be able to READ, WRITE & SPEAK IN MANDARIN as this role will be supporting these speaking Markets).
Our client is a leading Global BPO seeking for exceptional and highly motivated Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin Speaking Market) to join their team.
Minimum SPM is required for this role.
Preferably 1 year experience in customer service, DEGREE holders without experience will still be highly considered
Must be able to work on 24x7 rotating shift. 2 days off in a week.
This role is WORK FROM OFFICE

Responsibilities

Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin Speaking Market)
Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
Ensure all SLAs are met accordingly
Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Benefits

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.