Mandarin Customer Service Located In Petaling Jaya With Normal Shift
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Minimum 1 years\' experience in a BANKING customer service environment (Mandatory)
- Strong banking knowledge is an added advantage
- MUST BE Fluency in English and Mandarin languages (Spoke & Written)(Mandatory)
- Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through bank\'s Contact Us inquiry form
- Reach out to customers for information/documents in supporting Request for Information (\xe2\x80\x9cRFI\xe2\x80\x9d) from KYC, AML, risk and operations teams
- Perform call back with customers for transaction confirmations
- Respond to customers\' queries and concerns with the aim of achieving first call resolution
- Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
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Job Detail
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Job IdJD1038297
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned