Mandarin Customer Service (sign On Bonus 3k) Penang
Bayan Lepas, Pulau Pinang, Malaysia
Job Description
MohonKelayakan
- Education: Graduate SPM,high school diploma or equivalent (a bachelor's degree in a related field like communications, IT, or media studies is preferred).
- Communication Skills: Strong written and verbal communication skills to interact with users professionally and clearly (Can speak in English & Mandarin).
- Willing relocate in Bayan Lepas, Pulau Pinang.
- Willing work in Rotational Shift.
- Customer Support: Provide prompt and professional assistance to users via multiple channels, including email, chat, and phone.
- Technical Assistance : Assist with troubleshooting technical problems such as buffering issues, browser compatibility, and device-related concerns.
- Account Management: Help users manage subscriptions, billing questions, account upgrades, and cancellations. Ensure data privacy and security measures are upheld while handling user accounts.
- Documentation and Reporting: Maintain detailed records of user interactions, problems, and solutions in the company's CRM.
- Provide training.
- Provide language allowance.
- 5 working days (Rotational Shift).
- Welcome fresh-graduate.
- EPF & SOSCO
- Medical leave & annual leave.
- Provided Sign On Bonus RM3000.
Maukerja
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Job Detail
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Job IdJD1077818
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Lepas, Pulau Pinang, Malaysia
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EducationNot mentioned