Mandarin Customer Success Specialist (reservation Industry)
George Town, Pulau Pinang, Malaysia
Job Description
MohonKelayakan
- Educational Qualifications: Fresh-graduate welcome (SPM welcome), high school diploma or equivalent; bachelor's degree is a plus.
- Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).
- Technical Proficiency: Basic computer skills, including MS Office and online communication tools.
- Willing relocate at George Town.
- Willing work in Rotational Shift - 24/7.
- Reservation Management: Assist customers in making reservations via phone, email, or livechat. Provide accurate information on availability, pricing, and policies.
- Customer Support: Respond promptly to customer inquiries and complaints. Resolve issues related to booking errors, cancellations, and refunds.
- Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.
- Provide training.
- Provide language allowance.
- 5 working days - 9 hour per shift.
- EPF & SOSCO
- Annual leave & Medical leave
Maukerja
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Mandarin Customer Success Specialist (Reservation Industry)
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Job Detail
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Job IdJD1084837
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned