Mandarin Customer Success Specialist (singapore Digital Banking)
Petaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia
Job Description
MohonKelayakan
- 6 months to 1 year of customer service experience in banking is preferable.
- Fresh Graduates are welcome
- Decision-making and analytical skills.
- Flexibility and sense of urgency; willingness to learn new functions.
- Good time management skills.
- Ability to work under pressure and meet goals.
- Confidence in handling complex situations.
- Strong communication and interpersonal skills.
- Proficiency in desktop computers and web-based applications.
- Multitasking ability and quick learning.
- Good comprehension and listening skills.
- Represent the client\'s brand, culture, and values.
- Handle customer concerns professionally.
- Provide timely support via phone, email, and live chat.
- Process payments and safeguard customer data.
- Resolve problems and complaints efficiently.
- Cross-sell bank products and services.
- Capture client feedback for improvement.
- Collaborate with team members to improve support.
- Meet key performance indicators.
- Adhere to company policies.
- Balanced Schedule: 5 days a week
- Growth Opportunities: All experience levels welcome, training provided.
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
Maukerja
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Job Detail
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Job IdJD1050392
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor - Ara Damansara, Selangor, Malaysia
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EducationNot mentioned