Job Description

• Decision-Making and Analytical Skills: Essential for handling complex situations, responding to customer needs, and delivering set goals under pressure.
• Flexibility and Time Management: Ability to adapt to changes, manage time effectively, and maintain a sense of urgency, including a willingness to upskill to other functions.
• Communication and Interpersonal Skills: Confidently convey messages, work well with others, and follow directions with good comprehension and listening abilities.
• Technical Proficiency and Multitasking: Proficient in using desktop computers, navigating web-based applications, multitasking, and learning quickly.
• 6 months work experience in customer support in any industry is preferable.

Responsibilities

• Timely Support: Provide professional assistance through calls, email, and live chat, ensuring quality service and problem resolution.
• Sales and Needs Identification: Cross-sell bank products, capture feedback, and identify financial needs to offer relevant solutions.
• Data Security: Process payments securely and safeguard customer information.
• Issue Escalation: Identify and escalate priority issues appropriately.
• Continuous Improvement: Collaborate with the team, stay updated through training, and meet performance standards while adhering to company policies.

Benefits

• Training Provided
• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• World Class Training provided (Soft skill, system, SOP and product knowledge)

SkillsCustomer Service Experience Attention to Detail Fluent in Mandarin Problem-Solving SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl