Job Description

As a Customer Service Executive, you will be based in Startek Johor Bahru and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If this sounds like something you may be a good IT for, Read ON!!

To be successful in this role, you will need to have:

• Good English communication skills.
• SPM leavers who are interested to start their career in a call centre are also encouraged to apply - Full Training Provided.
• You are required to work on rotational shifts. Will be given 1 day off in a week.
• Working experience in the service industry will be an added advantage for this position.

Responsibilities

You will play an important role in:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Benefits

How this career will benefit you:

• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
• STAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
• English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
• Additional benefits - Shift allowances, Performance incentives and Overtime claims

Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Click that \'Apply Now,\' button and we will talk to you soon.

Additional Benefits

• Training Provided
• Staff Activities
• Allowance Provided
• Accommodation Provided

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