Job Description

Mohon

Kelayakan

• SPM/STPM or equivalent certificate holders with 2 years relevant experience
• Degree or Diploma Fresh Graduate are welcome to apply
• Possesses good English and Mandarin communication skills (verbal and written)
• Cantonese verbal ability will be an added advantage
• Ability to read and type Traditional Mandarin will be an added advantage
• Open for 24/7 shift work

Tanggungjawab

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfill booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

Manfaat

• Annual Leave
• Strategic working location with convenient public transport facilities
• Regular team activities and festival celebration
• Yearly Award Recognition
• Shift Allowance up to RM500, monthly
• Mandarin language allowance fixed at RM300, monthly
• KPI Allowance up to RM500, monthly
• EPF, SOCSO
• International Exposure

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