Mandarin Speaking Customer Service Executive
Kuala Lumpur, Malaysia
Job Description
- Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor\'s Degree in any field
- Fresh graduates are encouraged to apply
- Languages required: Mandarin and English B2 (Speak, Read & Write)
- Able to work 24 hours rotational shift
- Able to work at KL Sentral
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- KPI Incentive up to RM800
- Attractive Shift Allowance
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- Medical insurance
- Comprehensive learning and development plans for your career growth
- Fast career advancement opportunity
- Cross culture & fun working environment
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
Ricebowl
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Job Detail
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Job IdJD1020072
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned