Mandarin Speaking Customer Support (telecommunication )
Job Description
Position: Mandarin Speaking Customer Support (Telecommunication ) Client Background: MNC Location: Kuala Lumpur, Malaysia Tenure: Permanent Remuneration: Basic Salary: RM4,000 + KPI Allowance + Night Shift Allowance Responsibilities: Provide primarily customer service based phone support to customers. Activate and engage with client/customer whilst providing accurate information of customer\'s issue at hand. Accurately record and update customers\' cases into the trackers following appropriate processes. Provide accurate and understandable information to all customers and support partners. Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. Ensure all follow ups are done in a timely manner. Ensure all SLA\'s are met appropriately. Maintain high level of customer satisfaction whilst maintain a professional manner. Be familiar with all policy, processes, and product knowledge and escalation paths. If you are interested in this opportunity or, having any questions, kindly reach me out.
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Job Detail
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Job IdJD957118
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned