Mandarin Speaking Customer Support (telecommunication)

Kuala Lumpur, Malaysia

Job Description


Position: Mandarin Speaking Customer Support (Telecommunication ) Client Background: MNC Location: Kuala Lumpur, Malaysia Tenure: Permanent Remuneration: Basic Salary: RM4,000 + KPI Allowance + Night Shift Allowance Responsibilities: Provide primarily customer service based phone support to customers. Activate and engage with client/customer whilst providing accurate information of customer\'s issue at hand. Accurately record and update customers\' cases into the trackers following appropriate processes. Provide accurate and understandable information to all customers and support partners. Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. Ensure all follow ups are done in a timely manner. Ensure all SLA\'s are met appropriately. Maintain high level of customer satisfaction whilst maintain a professional manner. Be familiar with all policy, processes, and product knowledge and escalation paths. If you are interested in this opportunity or, having any questions, kindly reach me out. Shunta Takai / EPS Consultants Malaysia

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Job Detail

  • Job Id
    JD974298
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned