Job Description

Company Profile

We are looking for a customer service professional with exceptional multitasking abilities and a track record of meeting performance objectives. The successful candidate will demonstrate a positive attitude, active listening skills, and the capacity to effectively address customer concerns through digital channels.

Role Summary

We are expanding our multilingual support team to assist customers of Tencent, a global leader in mobile gaming. As part of our team, you will utilize your language skills and problem-solving abilities to deliver premium customer experiences. This remote position provides access to state-of-the-art support tools and a structured career development framework.

Remuneration Package

Monthly salary range: RM2,500 - RM3,000 Health insurance benefits Comprehensive paid training Strong internal promotion track record

Candidate Requirements

Native or near-native Mandarin proficiency (written and spoken) Technical aptitude for working with multiple software platforms Fundamental MS Office skills Customer service background preferred Minimum educational requirement: High school certification

Employment Terms

Position Type:

Permanent, full-time

Working Hours:

Night shift (00:00 - 08:00)

Work Arrangement:

Remote position

Performance Incentives:

Punctuality bonus, overtime compensation

Selection Criteria

Immediate availability preferred Salary expectation alignment Night shift availability confirmation

Essential Qualifications

Gaming industry experience advantageous Language requirements: English (mandatory), Mandarin (mandatory)
Qualified applicants are encouraged to apply for this career opportunity.

Job Type: Full-time

Pay: Up to RM3,000.00 per month

Benefits:

Work from home
Schedule:

Afternoon shift Day shift Early shift Evening shift Monday to Friday Weekend jobs
Supplemental Pay:

Attendance bonus
Application Question(s):

Do you have your own laptop and internet at home? Can you accept night shift? Can you accept salary of RM3000? Are you able to start immediately if selected?
Experience:

Mobile Gaming: 1 year (Required) Live Chat: 1 year (Required)
Language:

Mandarin (Required) English (Required)
Expected Start Date: 07/18/2025