Job Description

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. Responsibility :

a) Daily Job Scope:

- Ensure the Corporate Customer order is entertained,

• to process customer\'s new order

• to liaise and confirm with customer regarding order details

• to issue Pro-forma Invoice

• to review the delivery plan with other dept / section to meet customer\'s requirement

• to expedite payment and fill in the soft copy of payment advice in server

• to liaise with logistic dept on the shipping schedule and documents

- Ensure the online customer order is entertained

• to process online customer\'s new order
• to print out all customer\'s order and consignment note
• to order and packing all customer\'s order
• to inform the courier company to pick up order.

- Answer & reply to customer enquiry or complaint.

- Compile customers Daily Sales data.

- Allocate products to customers based on warehouse current stock.

b) Weekly Job Scope:

- Collect and compile customers order, analyze if sufficient to meet sales target, then update to PD and Purchaser.

- Update MKT & R&D weekly Meeting Minutes to all and inform latest meeting time.

- Generate and analyze weekly customers Total Sales then report to all. (Every Monday)

- Generate and analyze weekly Food panda, Grab Food Sales then report to all. (Every Monday)

c) Monthly Job Scope:

- Collect and compile customers monthly product Forecast, analyze value is sufficient to meet sales target, then update to internal team. (Every 11th of the month)

- Update Document Management MKT portion of YS outlets Key Performance Indicators (KPI). (Every 5th of the month)

- Generate and analyze monthly product sales data then report to internal team.

- Generate and analyze monthly customers sales result then report to internal team.

d) Seasonal/ Occasionally Job Scope:

- Compile and update product Price List to internal team.

- Compile and update YS outlets Target Sales to internal team and related outlets.

- Collect and compile YS outlets Seasonal product Forecast, analyze value is sufficient to meet sales target, then update to internal team.

- Analyze and update if outlets product Forecast are fulfilled by HQ and any Forecast adjustment to be made based on sales trend.

- Compile seasonal outlets inventory data.

- Generate and analyze seasonal sales results then report to internal team.

- Collect customer complaint info from outlets and generate Customer Complaint Record to QA.

- Follow up complained item batch number, make sure all outlets checked or returned on same batch products.

e) To assist other team members in department to complete jobs together.

5. Authority :

- NIL

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