Job Description

Mohon

Kelayakan

Communication and Interpersonal Skills

• Excellent command of written and spoken English, Bahasa Malaysia and Mandarin
• Have strong listening and conversational adaptability

Management and Organizational Skills

• Possess knowledge in computers, Google drive .
• Knowledge in digital analytics tools
• Problem solver with creative and strong analytical skills
• Creative individual and able to juggle multiple projects on tight timelines
• Able to assimilate large quantities of information quickly while maintaining attention to detail

Personality and Character

• Is easy-going and self-driven
• Is proactive with willingness to learn
• Has industry awareness
• Able to manage challenges and constructive criticism
• Comfortable working with a broad range of cross-functional staff.
• Good organisational and time management skills - able to perform in a fast-paced, ever-evolving environment and meet tight deadlines.
• Preferably with 1 year experience in sales operations / startup / eCommerce / vendor management / tech related industry. However, fresh graduates are encouraged to apply.
• Strong Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint)
• Understanding of RM software especially Salesforce (preferably)
• Excellent communication skills in English (both written and spoken)
• Process-oriented thinker and has the ability to dissect a problem to find root causes.
• A highly independent individual with excellent time management and stakeholder management skills

Tanggungjawab

• Update E-store information in system
• Prepare and analyze daily and monthly sale report
• Analyze and develop report findings highlighting sales performance, campaign performance, KPI status, improvement actions, customer behavior observations, site trends, etc.
• Keep up with trends in the e-commerce space, competitors' activities, and industry best practices to recommend strategies and ideas
• Maintain updates and resolves issues regarding all e-commerce sites
• To responsible for plan and implement various online marketing plans for company online store and other online channel e.g. Shopee
• To plan the monthly social content calendar, promotional calendar, product launch calendar and marketing activities
• To responsible for daily online sales operations of all e-commerce platforms
• Assure all aspects of platform content and information are accurate and updated
• To support online customer enquiries (presales & after sales) promptly
• To responsible for online content creation
• To coordinate the courier shipping with designated logistics partners, assist with daily orders, picking and packing when necessary
• To manage inventory and ensure stocks are in good quality and within valid shelf life
• To work with superior to identify opportunities for new online markets and growth
• Prepare regular reports with analysis and planning
• To perform any ad-hoc tasks assigned by the Management from time to time
• Liaising with stakeholders and merchants to enhance the product content and promotion campaigns.
• Ensuring operations plans are executed according to the project timeline.
• Conducting competition research and market analysis to identify the target audience.
• Reporting to Head of Operations
• Other duties as assigned.

Manfaat

• Five working days (Monday to Friday)
• Medical benefits (outpatient and hospitalisation)

Manfaat tambahan

• Medical and Hospitalisation Leave
• Annual Leave
• Training Provided
• Performance Bonus
• EPF / SOCSO / PCB
• 5 Working Days
• Flexible Working Hours

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