Job Description

Location: Petaling Jaya, Selangors:Enquiries Management:

• Answer calls and handle inquires/requests in a courteous, professional manner with redefined answers/resources ensuring high customer satisfaction.
• Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
• Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices
• Escalate all inquiries without predefined answers according to defined processes.
• Other duties and special projects that are assigned by management (experience related)
• Utilize computer technology to handle high volume of enquires.
• Communicate with internal/external business partners and stakeholders.

Create, Promote and Maintain Operational Excellence:

• Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
• Maintain and improve company product knowledge and material dispatch workflow.
• Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.

Compliance:

• Ensure compliance in daily operations.
• Comply with any preventive and corrective actions.
• Cooperate for investigations, monitoring and audits.

Job Requirements:

• Degree in Pharmacy, Medicine/Health Sciences, Biomedical Sciences, Life Sciences, or related fields.
• Min 2 years of working experience
• Possess strong communication, problem-solving, flexibility, and adaptability skills.
• Ability to work under pressure, and multitask.
• Able to work independently and as a team player.
• Good organization and time management skills
• Excellent English language skills (comprehension, speaking, reading, and writing)
• Support to ANZ

Others Information:For those who have what it takes, please send in resume to:
Consultant in Charge: Wei LiEmail:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14,46100 Petaling Jaya, SelangorTel : +603-7954 8440

Bright Prospect