Member Support Executive
Selangor, Malaysia
Job Description
Job description
Member Support Executive 2500~3000 (RM) Job ID 21699
Position Title Member Support Executive
Industry Banking and Financial Service
. To operate the telephone stations to receive, filter and transmit all incoming calls.
- To answer incoming enquiries from members and clients with regards to the program and accessibility to healthcare providers or benefits under their respective plans.
- To entertain members' complaints and channel them to the respective internal units for appropriate response and ensure that the members will be promptly informed of the results or decision.
- To attend to request for letters of guarantee for secondary and tertiary care (for specialists and hospitals) and perform the validation necessary coverage checks strictly based on entitlement and limits.
- To issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly based on entitlement and limits.
- To interact and communicate with members on procedures of personal claims and their processing.
- To assist with other duties as directed by the Supervisors or Head of Department from time to time.
Location Selangor
Requirements ? Fresh graduate are welcome to apply
? Willing to work midnight shift
? Language required: English & Bahasa Malaysia
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Job Detail
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Job IdJD855725
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2500 - 3000 per month
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned