Job Description

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading!

In the Merchant Success Manager role, you'd be responsible for driving the success of our customers through using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value.

You don't need to be an expert or know everything about our industry. But the work is challenging, fast paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

Requirements

What you will do:

• Work with merchants to drive revenue and ensure operational excellence in their business.
• Educate merchants on StoreHub features, promotional campaigns, and market insights.
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors.
• Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue.
• Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met.
• Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retention.
• Share challenges and ideas openly to ensure that the team is up to date and constantly improving performance.

What you'll need to have:

• Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, Business Development.
• A BIG passion for helping small businesses.

• Lots of self-drive with the motivation and desire to succeed.

• Tenacity to develop ideas independently and thrive in a fast-paced startup environment.
• Strong conversational and rapport-building skills.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders while presenting both over the phone and in person.
• Good command of English and/or Bahasa/Mandarin.
• Knowledge using G-suite and basic Excel.

Benefits

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
• Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
• It's the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There's no reward for long hours with poor results and there's no penalty for going home on time when you're producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person's contribution.

We do have all the other cool perks too:

• Free Nespresso Coffee
• Fully stocked fridge and pantry - ice-cream, snacks, and more yums
• Free Season Parking - no more roadside headaches
• Medical and Dental Outpatient Visits + Medical Insurance
• Apple Macbooks for everyone
• Learning Budget - for courses, books, and levelling up

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.