Job Description

Job : Operations
Primary Location : Asia-Malaysia-Bukit Jalil KL
Schedule : Full-time
Employee Status : Permanent
Posting Date : 20/Apr/2023, 12:04:18 AM
Unposting Date : Ongoing


Role Responsibilities

• Standard Chartered\xe2\x80\x99s diverse footprint across 63 of the fastest growing markets in Asia, Africa and the Middle East creates unique opportunities for passionate, motivated, and highly skilled people who want to make a difference. We are changing the way people think about banking. We are changing the way we do business \xe2\x80\x93 becoming the digital bank with a human touch. This is your opportunity to be part of a growth story in an industry that is reimagining how customers are getting better, faster experiences and convenience through digital technology.
• Our Information & Cyber Security (ICS) team sits within the Transformation, Technology & Operations (TTO) function and is responsible for all mission-critical and enterprise-wide areas of cybersecurity, including identity and access management, global threat intelligence, data protection, malware protection, and application and infrastructure security. These are challenges that impact our clients globally.
• Our ICS Portfolio team develops the platforms, drives the processes and builds partnerships on behalf of ICS. We thrive on providing solutions to complex issues, devoting time and energy to designing and delivering new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
• If tackling complex challenges excites you, then join our ICS Portfolio team where you will get to collaborate and work on solutions across business and functions to drive the transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the bank.
• Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators, and achievers. With us, you\xe2\x80\x99ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.
• The successful candidate will be part of the CASE (Change, Control Adoption and Onboarding, & Stakeholder Engagement) cluster within the ICS (Information Cyber Security) Portfolio Enablement hive. As a Chapter Lead, you will drive the outcomes of colleagues involved in change communication and stakeholder engagement strategy and activities across our cross-functional squads to deliver on their objectives and key results. You will empower colleagues to optimise stakeholder relationships, aligning expectations and priorities and engendering best practice to achieve business goals. In return, we will support your development by providing professional training and development opportunities to enhance your skills. The role reports to the Head of CASE.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the ICS CASE Demand Management function to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• ICS Leadership Team, ICS CISOs, ICS Portfolio Delivery Team partners (Chief Scrum Masters, Chief Product Owners)

Other Responsibilities

• Leading the Demand team and manage requirements / demand from Business, CISOs and Control Owners and work closely with the Supply team to consolidate demand and available capacity in order prioritize and deliver Control Enhancements.
• Oversee and provide escalation point for the Regional programme to support delivery for Regulatory Control Enhancements across regions and businesses.
• Define and prioritize requirements on Telemetry and Reporting capabilities to support their development.
• Identifying and engaging stakeholders, define Responsible / Accountable / Consulted / Informed (RACI) matrix suitable for the demand.
• Leading discussions with the stakeholders and delivery team to identify actions and steps required to achieve business goals and needs
• Managing delivery backlog in JIRA and on Excel, establish traceability to business vision and objectives, act as primary SPOC for Demand Management as a product.
• Ensuring requirements are specified in a manner suitable for the intended audience \xe2\x80\x93 understandable and unambiguous.
• Planning, reviewing, and/or delivering training, process updates or communications.
• Obtaining stakeholder buy-in and sign-off on delivery priorities.
• Stakeholder management with CISOs, Control Owners, CIOs and Supply/Delivery teams.
• Adhering to change management standards & procedures, including documenting and capturing all artefacts required by WOW governance.
• Excel master.
• You will drive the outcomes of the team to deliver on their objectives and key results. You will build and prioritise the product backlog to achieve business goals and manage stakeholder relationships to align expectation, prioritisation and overall product roadmap.

Our Ideal Candidate

• Product knowledge of Information & Cyber Security technology solutions, and of large, multi-country technology solutions. Knowledge of the business and countries is an advantage.
• 10 and more years of experience; Experience in gathering requirements, writing clear functional specifications/stories and transforming requirements/specifications into functional diagrams (data flows, functional and system views).
• Strong interpersonal and stakeholder management skills to negotiate across large organization structures
• Ability to stay calm and focused when under pressure to deliver a service.
• Good team player, able to coordinate across multiple teams, and to prioritise the team\'s success ahead of personal success.
• Willingness to both share existing skills and to learn new skills within a cross-functional team structure, developing T-shaped skills.
• Able to constructively challenge when appropriate and lead change within the organization.
• Reporting on milestones/successes and enabling feedback to facilitate engagement and buy-in.
• Leadership through example and building the appropriate culture and values.
• Experience in a global matrix organisation would be an advantage.
• Demonstrated track record of leading teams to deliver objectives.
• Previously coached and mentored team members with regular feedback sessions
• Product Owner or Chapter Lead certification is beneficial but not essential. Ways of Working and Chapter Lead training and coaching will be provided to the successful candidate.

Familiar with key tools / technologies / methodologies:

• Excel, PowerPoint, JIRA, Confluence
• Agile / SCRUM

Role Specific Technical Competencies

• Agile Methodologies
• Agile Project Management
• IT Standards, Procedures & Policies
• Change Control
• Information Technology (IT) Security Policies
• Software Product Business Knowledge

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers