Job Description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you:We are looking for a self-directed and confident individual to join our team as a Mobile App Implementation Specialist. This role requires a detail-oriented and technically minded professional with excellent communication and project management skills.As a Mobile App Implementation Specialist, you will collaborate closely with clients and our remote development partner to create and customize branded mobile apps that meet client specifications. You will serve as the primary point of contact for all app-related projects, providing training, support, and process enhancements to ensure seamless implementation.Day-to-day, you will:

• Collaborate with remote development teams, clients, and internal stakeholders to create, modify, and manage branded mobile apps.

• Develop and refine the mobile app implementation process to optimize efficiency and client satisfaction.

• Maintain and update documentation, specifications, and app submission processes for clients.

• Oversee app update routines for clients on a recurring support model (MRR).

• Train clients and team members on app functionality and new feature releases.

• Provide consultation on app projects, including feature proposals and configurations for Google, Apple, and Facebook portals.

• Track and allocate time effectively across multiple projects.

• Occasionally adjust working hours to accommodate global time zones.

Your skills and experiences might also include:

• Bachelor's degree or relevant experience in the computer or IT industry.

• Strong interpersonal communication skills, with the ability to build rapport with diverse personalities.

• Experience working in mobile app environments.

• At least 2 years of project management experience.

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

The Access Group