Mobile Front Officer Penang
Air Itam, Malaysia
Job Description
Job description
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients\xe2\x80\x99 complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests\xe2\x80\x99 needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- PREFERABLY MALAYSIAN
- PREFERABLY 20-35 years old
- Have OWN TRANSPORT & VALID DRIVING LICENSE
- Maternity leave
- Parental leave
- Rotational shift
- Overtime pay
- Yearly bonus
- Opportunities for promotion
- Rotational shift
- Overtime pay
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Job Detail
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Job IdJD990496
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAir Itam, Malaysia
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EducationNot mentioned