Job Description

Require technical knowledge on Enterprise Networking such as switching, routing, network security, antivirus, cabling works, etc

Require technical knowledge on Microsoft Active Directory, Windows Server, VMware, Exchange, O365, File Server, Backup, Network, Security and end-user support

Able to perform troubleshooting to solve complex technical issues.

Provides customer support through the on-site installation as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and system.
Responsible for creation and tracking of trouble tickets and resolutions of escalated ticket

Answers technical support queries and implements fixes for application problem

Creates and maintains documentation for supported applications
Coordinates with the customer to resolve technical support issues

Participate in system support 24/7. 365 days/year accurate and timely technical support on critical problems and advisory service for the customer.

Communicate with customers while investigating and providing problem resolution

Hardware and software installation and configuration, and equipment/production site commissioning

Participate in system integration and user acceptance tests, and compile customer configuration profile documentations

Control production by a monitoring system process, working to resolve system problems and following established escalation procedures as required

Execute and support the operations installation of new software releases/updates into production by providing a high-level technical guide

Contract length: 3 monthsJob Types: Full-time, InternshipSalary: RM100.00 - RM1,000.00 per monthBenefits:

Professional development

Schedule:
Day shift

Education:
Bachelor's (Required)

Skills Required