Job Description

• Fluent proficiency in both Japanese and English languages, both written and verbal.
• Minimum of 2 years of Operations Management experience in the BPO industry.
• At least 3 years of related working experience in customer experience operations and management specialization.
• Ability to work remotely from Japan or onsite in Malaysia
• Excellent organizational and time management skills, with the ability to work under pressure and meet tight deadlines.
• Able to start on 2nd of May

• Monitor and analyze operational performance metrics to ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and implement strategies to maximize the potential of our operations team, fostering a high-performance culture and providing opportunities for skill enhancement and career growth.
• Develop and execute strategic plans to optimize operational processes, improve productivity, and enhance service delivery.
• Build strong relationships with team members, earning their trust and respect through effective communication, mentorship, and support.
• Conduct regular performance evaluations and assessments to identify strengths and areas for improvement among team members, providing targeted coaching and development opportunities.
• Assign tasks and responsibilities to team members based on their skills and expertise, ensuring alignment with business objectives and individual development goals.
• Effectively communicate with team members and clients in both Japanese and English languages, ensuring clear understanding and alignment on objectives and expectations.

• Competitive Salary: UP TO 18,000 (Subject to Interview performance and experiences)
• EPF + SOCSO + AL + ML + allowances
• Location: Japan/Damansara

Ricebowl