Job Description

MohonKelayakanRequirement

• Possess at least a SPM and above. Fresh graduate is welcome to apply
• Fluent in speaking and writing English and Bahasa Malaysia
• Required min 6 months of Customer Service Experience
• Available to work in rotational shift (9 Hour including 1 Hour break) between Mon - Fri, 7:30am - 6pm & Sat - Sun, 8am - 5pm
• 5.5 working days and 1 rotational off days including working weekend or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on 18 September 2024

TanggungjawabYou are responsible in,

• Provide detailed information and support to customers regarding Canon products, including cameras, printers, and accessories, through phone, email, and live chat.
• Address and resolve customer issues related to product performance, warranty claims, repairs, and returns efficiently and professionally.
• Assist customers with placing orders, updating them on order status, and handling shipping-related queries to ensure a smooth purchasing experience.
• Offer guidance and troubleshooting for technical problems with Canon products, helping customers resolve issues or directing them to the appropriate technical support resources.
• Collect and document customer feedback and complaints, and relay this information to relevant departments to help improve products and services.

Manfaat

• Salary Package:RM3800 + KPI ALLOWANCE UP TO RM 200
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances

About CompanyOur client is a leading global provider of technology-enabled business process of outsourcing solutions. The project a Japanese multinational corporation headquartered in \xc5\x8cta, Tokyo, specializing in optical, imaging, and industrial products, such as lenses, cameras, medical equipment, scanners, printers, and semiconductor manufacturing equipmentIf you\'re excited about this opportunity, we\'d love to hear from you! Send your resume to the email below(Shaamini), with the email title: CSE(CNN)KemahiranFluent MandarinImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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