Job Description

: - Be the superhero of first-level support, swooping in to troubleshoot and resolve any issues that arise. - When the going gets tough, escalate to the second and third level support teams like a pro. - Be a wizard of incident management, ensuring that all incidents meet their MTTR and are resolved quickly and efficiently. - Rally the troops and lead them to victory by coordinating and supervising partners and team members for troubleshooting and preventive maintenance. - Craft RFO and RCA reports like a seasoned journalist, providing clear and concise information about each incident. - Be ready for action at a moment\'s notice and provide onsite support like a true hero. - Keep your eyes on the prize by maintaining close communication with the TAC team and customer, making sure that incidents are resolved with lightning speed. Qualification: - Have a diploma/degree in a related field (Woohoo, education!) - Knows Network Architecture like the back of their hand! - Familiar with networking technologies such as WAN, IP Address, Cables, Patch Cord, SFP. - Bonus points for Network Routing expertise. - Team player who loves learning and growing their skills. - Ready to work outside of regular office hours, including weekends and holidays. - Thrives under pressure and can work with minimal supervision. - Awesome communication and customer management skills. - Can explain technical solutions and remedial action plans with ease, both verbally and in writing.
IX Global Services (IXGS) provides a comprehensive array of shared, outsourcing (SSO), and managed services to our customers globally, enabling best-in-class outsourcing of critical management business processes. Our operations are client-focused with 24x7x365 support and reliable services. IXGS gives you the ultimate edge you deserve against your industry competitors. You get to focus on the core of your business while our cutting-edge solutions manage the rest. IXGS offers One-Stop-Shop Solutions with strong capabilities in: \xe2\x9e\xa2 Network Operations Center (24x7x365 monitoring) \xe2\x9e\xa2 Managed Access Point \xe2\x9e\xa2 Resident Engineers \xe2\x9e\xa2 Level 1,2,3 Support \xe2\x9e\xa2 Managed Firewall \xe2\x9e\xa2 Managed Switch \xe2\x9e\xa2 Managed Router \xe2\x9e\xa2 Smart Hands \xe2\x9e\xa2 Call Center With outstanding service experience in more than 200 countries, wherever you are, we ensure hassle-free services throughout Asia, Africa, America, Europe, and Australia. IX prides itself in providing premier, cutting-edge services and solutions. Standing as the one reliable partner for all your business needs, our wide network reach goes over and beyond as we engage with clients worldwide We provide premier, cutting-edge services and solutions especially related to network infrastructure. - Manage Services - Consulting Services - Support Services - Technical Services Our reach is limitless. Our experience is boundless. - Airlines - Education - Telecommunication - Retail
Bachelor\'s or Equivalent