Job Description

Contract: 12 months, extendable
Location: Menara TRX, KL Work Schedule: 12 hours shift, rotation schedule Basic Salary: RM2500 and above Shift Allowance: RM300 fixed + Over time claims Qualification

• Years of experience: 0-2 years
• Qualifications: Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering

Skills Required

• Certifications: Any Certification related to Telecom shall be an added advantage.
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation/integration processes along with Access, Core, Transport, Cloud and Service Networks.
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Responsibilities

• Monitor and handle network performance degradation via performance counters/KPIs monitoring, reports, etc. & ticket management for the assigned responsibility(s).
• Reviewing network performance statistics during shift in order to identify and escalate any degradation in network performance
• Regular follow up on the events with relevant departments working on it as per the process.
• Escalation and notification to keep management and other business units informed during system outages/degradation.
• Perform initial analysis to identify issues follow by restoration, if possible (1st line of support).
• Report production for a variety of performance related activities including VIP investigations, incident handling, etc.
• Maintain data integrity by ensuring all databases and tools are kept up to date with the latest and most accurate information
• Work towards the task assigned by the Shift Manager/NOC Manager.
• Alignment to the organizational guidelines, departmental processes & procedures

Behavior Competencies \xc2\xb7 Customer Focus \xc2\xb7 Customer First: anticipate customer and market requirements and adapt to their needs. Understand your customers, anticipate their needs and exceed their expectations \xc2\xb7 Execute swiftly, right first time \xc2\xb7 Accountability \xe2\x80\x93 be responsible for impact of your actions, deliver on your commitments. \xc2\xb7 Teamwork \xc2\xb7 Contribute to the creation of an environment in which team/ individuals are empowered to innovate, make decisions and take action \xc2\xb7 Use diversity as a strength, ensure equal opportunities and listen to the views of others whilst offering productive feedback. \xc2\xb7 Determination \xc2\xb7 Passion to win, strive for high achievement \xc2\xb7 Courage \xe2\x80\x93 Has the confidence to challenge existing processes or procedures and suggest new ways of working that end up in improved delivery performance \xc2\xb7 Fluent in written and spoken English Job Types: Full-time, Contract
Contract length: 12 months Salary: RM2,500.00 - RM3,500.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Tun Razak Exchange: Reliably commute or planning to relocate before starting work (Required)