Job Description

Contract: 12 months, extendable
Location: Menara TRX, KLWork Schedule: 12 hours shift, rotation scheduleBasic Salary: RM2500 and aboveShift Allowance: RM300 fixed + Over time claimsQualification

• Years of experience: 0-2 years
• Qualifications: Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering

Skills Required

• Certifications: Any Certification related to Telecom shall be an added advantage.
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation/integration processes along with Access, Core, Transport, Cloud and Service Networks.
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Responsibilities

• Monitor and handle network performance degradation via performance counters/KPIs monitoring, reports, etc. & ticket management for the assigned responsibility(s).
• Reviewing network performance statistics during shift in order to identify and escalate any degradation in network performance
• Regular follow up on the events with relevant departments working on it as per the process.
• Escalation and notification to keep management and other business units informed during system outages/degradation.
• Perform initial analysis to identify issues follow by restoration, if possible (1st line of support).
• Report production for a variety of performance related activities including VIP investigations, incident handling, etc.
• Maintain data integrity by ensuring all databases and tools are kept up to date with the latest and most accurate information
• Work towards the task assigned by the Shift Manager/NOC Manager.
• Alignment to the organizational guidelines, departmental processes & procedures

Behavior Competencies\xc2\xb7 Customer Focus\xc2\xb7 Customer First: anticipate customer and market requirements and adapt to their needs. Understand your customers, anticipate their needs and exceed their expectations\xc2\xb7 Execute swiftly, right first time\xc2\xb7 Accountability - be responsible for impact of your actions, deliver on your commitments.\xc2\xb7 Teamwork\xc2\xb7 Contribute to the creation of an environment in which team/ individuals are empowered to innovate, make decisions and take action\xc2\xb7 Use diversity as a strength, ensure equal opportunities and listen to the views of others whilst offering productive feedback.\xc2\xb7 Determination\xc2\xb7 Passion to win, strive for high achievement\xc2\xb7 Courage - Has the confidence to challenge existing processes or procedures and suggest new ways of working that end up in improved delivery performance\xc2\xb7 Fluent in written and spoken EnglishJob Types: Full-time, Contract
Contract length: 12 monthsSalary: RM2,500.00 - RM3,500.00 per monthBenefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Tun Razak Exchange: Reliably commute or planning to relocate before starting work (Required)