Network & Security Engineer (level 2/3 Support) Malaysian Remote/hybrid
Job Description
Key responsibilities:
Take ownership of supporting tickets and incident management, troubleshooting issues end-to-end and keeping customers updated.
Be the go-to escalation point for junior engineers by guiding, mentoring and solving any complex issues.
Support Fortinet firewall products and related technologies, including configuration, monitoring, and maintenance.
Participate in continuous improvement initiatives by contributing ideas and recommending process enhancements.
Conduct research and collaborate with team members on new technologies and network solutions.
Ensure service quality and adherence to SLAs in a 24/7 support environment.
What we are looking for:
Highly proficient in English as you will be supporting Australian clients
Strong technical background in network and security support (Level 2/Level 3 level). Flexibility to work on a rotating shift schedule as part of a 24/7 support team. Excellent communication skills with the ability to engage clearly with customers and stakeholders. Minimum3-5 years
of experience in aNetwork Engineer
role, ideally in anMSP (Managed Service Provider)
or similar support-based environment. Strong technical knowledge innetwork security, routing, and switching
. Hands-on experience withFortinet (FortiGate, FortiManager, FortiAnalyzer)
products is highly preferred. Familiarity with other vendors such asCisco
orJuniper
is advantageous.Job Types: Full-time, Permanent
Pay: RM10,000.00 - RM14,000.00 per month
Application Question(s):
Will you be able to work on 24/7 rotational shift basis?
Experience:
Fortinet products: 2 years (Required) Network Security Engineer: 5 years (Required) L2/L3 Incident Support: 4 years (Required)
Work Location: In person
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Job Detail
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Job IdJD1265106
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned