Job Description

We are Malaysia\'s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Manage product lifecycle performance

• Recommends the nature and scope of present and future enhancements by reviewing product specifications and requirements; appraising new product ideas and/or product or feature set changes for all related solutions to the risk and decisioning management solutions.
• Assist in bringing new product enhancements to market and introducing new enhancements by analysing customer / market needs and proposed feature sets, defining business requirements and product development programs; establishing time schedules with development and IT teams.
• Hands-on participation in product development project teams by:-

• Translating business requirements into technical specifications
• Ensuring all relevant non-functional requirements have been identified and specified.
• Ensuring documentation of the architecture, design, components and unit-tests is satisfactory
• Responsible for commercialization of the product line, including preparation of business case and return-on-investment analyses; monitoring actual performance against initial business case, and recommend intervention strategies where required.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.

Undertake market and customer research

• Determines customers\' needs and desires by specifying the research needed to obtain market information.
• Assesses market competition by comparing the company\'s product to competitors\' products.
• Obtains product market share by working with sales director to develop product sales strategies.

Develop go-to-market strategies

• Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
• Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized projects.
• Provides source data for product line communications by defining product marketing communication objectives.
• Assesses product market data by calling on customers with field salespeople and evaluating sales call results.

Removing impediments to deliver product goals

• Assisting the Product Manager to maintain a product backlog in a way that ensures the needed work is well understood so the team can continually make forward progress
• Coaching the stakeholders, within the agile principles, in order to deliver high-quality features for its product
• Promoting self-organisation within the team and facilitating team events to ensure regular progress
• Educating key stakeholders in the product on agile principles
• Coaching the development team in self-organization and cross-functionality

Collaboration & people development

• Facilitate product planning, demo and retrospective meetings
• Main liaison between Product Manager and technical stakeholders on the ongoing development and enhancements of key product
• Requires significant collaboration with numerous departments across the business, specifically with Sales, Marketing, Data Analytics, Customer Service, IT and Finance
• Actively involved in technical discussions with IT and vendors such as database design, performance optimisation, technical flow chart and API requirements

Sales Support

• Contribute to value based proposals for complex business solutions.
• Understand and present all aspects of solutions, including analytics, consulting and software applications, being able to explain the supporting processes such as delivery.
• Support the conversion of major sales prospects, ideally focusing on the clients\' business challenges and decisioning and digital identity solutions.
• Develop strong internal and external working relationships with client technical and economic buyers, Account Managers, sales leads and work jointly to build out plans to increase pipeline and opportunities.
• Support and mentor Account Managers, transferring knowledge of our solutions so that they are better enabled.
• Rollout, training, and handover of knowledge in how to sell, consult and deliver new solutions.
• Support the team during their first sale and delivery of new solutions.

Internal Activities

• Ensure a smooth handover of new projects from \'sales\' into \'delivery\'.
• Support and mentor Account Managers, transferring knowledge of our solutions so that they are better enabled.
• Rollout, training, and handover of knowledge in how to sell, consult and deliver new solutions.
• Support the team during their first sale and delivery of new solutions.

• Diploma or Degree in Computer Science, Software Engineering or equivalent
• Diploma or Degree in Product Management or Marketing preferred, other degrees in Business/General Management and Commerce also accepted
• At least 5 years of working experience in Strategy / Business Development, Project Management or playing the Scrum Master role for a software development team will be an added advantage
• Experience working for similar IT services or software organizations or within Banking and Financial Institutions
• Familiarity with the accounting industry and financial technology is an added advantage.
• Competencies:

• Product Management
• People Management
• Understanding the Customer
• Product Development Requirements Analysis
• Go-To-Market Planning
• Scrum Principles
• Agile Methodology and Frameworks
• Communication skills (both written and verbal)
• Analytical and problem solving skills
• Application Development and Cloud Services
• Financial Planning and Strategy
• Go-to-market Execution

CTOS