Job Description

MohonKelayakan

• Required at least a qualification of SPM or above
• Proficient in Mandarin and English is a must
• Required at least 6 months of experience in Customer Service.
• Have no issue to be based in office located at Ara Damansara, Petaling Jaya
• Able to join on the following date: 18 September 2024
• Willing to work on 5.5 days with 2 days rotational off day basis (including weekend & Public Holiday)
• Able to commit working on 9 hours shift basis between 7.30am to 6pm (Mon - Fri) and 8am to 5pm (Sat & Sun)
• Able to multitask on a regular basis

Tanggungjawab

• Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s products.
• Point of contract for system service requests and queries from copier, printers & scanner users
• Ability to handle difficult calls in a professional manner.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

Manfaat

• Monthly Salary: RM3,800 Basic Salary + up to RM200 KPI Allowance
• EPF and SOCSO
• 12 Annual Leave & 14 Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• NO Night shift
• Office Location is reachable by LRT
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

KemahiranCustomer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Maukerja