Officer, Customer Service
Malaysia, Malaysia
Job Description
Job PurposeTo support customers by providing helpful information, answering questions and responding to complaints.Job Responsibilities
- To manning the information counter and assisting customers with enquiries and provide accurate information.
- To record lost and found items in the mall.
- Respond to injuries and accident in the mall.
- To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc.
- Support the Marketing Communications department in all promotional activities / campaigns / events including event set-up, redemption.
- At least SPM/STPM OR Diploma Holder
- Relevant training or courses that Secretary and Administrative
- The Group and BU/OU/Support Department governance structure and process;
- BU/OU/Support Department operating parameters;
- Laws, rules and regulations impacting BU/OU/Support Department area of operations;
- The Group\'s principles and requirements of the Group\'s Code of Business Conduct ("COBC"), Group Policies and Authorities (\xe2\x80\x9cGPA\xe2\x80\x9d) and related policies and procedures.
- The basic application of risk management in the BU/OU/Support Department area of operations;
- Maintaining compliance to the requirements.
- Guiding others, where required.
- Raise concerns and seek guidance when in doubt.
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Job Detail
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Job IdJD1044899
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned