Job Description

At Teleport, we\xe2\x80\x99re on a mission to innovate in the traditional cargo and delivery industry. To enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Southeast Asia. To simply work, like magic. Therefore it\xe2\x80\x99s critical to ensure our content is relevant, engaging and attracts audiences ranging from major e-commerce players, individuals who want parcels delivered to industry players, and potential investors.We are looking for someone enthusiastic and resilient. As an officer in Customs team, you will work based out of our office in Kota Kinabalu, Sabah. You will be expected to be performing this role on a Full-Time basis. The role reports to the Manager, Customs.JOB BRIEF
Responsibilities include handling administrative, office, and customs-related paperwork, acting as a runner to release trucks at the customs bay, and endorsing paperwork. The key liaison person with RMCD, other government agencies, 3PL partners, and cargo terminal operators when needed. Organization and systematic archiving of documents are essential for easy access and data retrieval particularly for custom queries.A DAY IN A LIFEAs a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:\xe2\x97\x8f To complete customs entries in an accurate and timely manner, checking all relevant documents and delivering a service that meets TELEPORT standards.\xe2\x97\x8f To submit customs declarations to RMCD using simplified, summary and standard procedures, ensuring strict compliance to current statutory procedures.\xe2\x97\x8f To forward the customs release messages to the internal departments team and other representatives.\xe2\x97\x8f To build relationships and rapport with new and existing customers and communicate effectively with authorities such as:- Internal & External of Teleport Commerce Teams- RMCD- Cargo Terminals- Key business partners- Suppliers/Transporters- Other business support agencies- MAHB\xe2\x97\x8f To complete data administration and validation, scanning and filing supporting documents.\xe2\x97\x8f To be the first response to all enquiries regarding Customs Declarations.\xe2\x97\x8f Complete any other documentation that may become relevant over time.\xe2\x97\x8f Create and maintain accurate, relevant, and up to date information relating to all interactions and business changes.\xe2\x97\x8f To carry out other duties commensurate with the role and role grade as required and directed from time to time.\xe2\x97\x8f Coordinates with Principal, Fleet Team, Operations Team and CS Team on the Shipments status.\xe2\x97\x8f Provide support to staff and clients whenever required.RequirementsThese are minimum-requirement skills and a \xe2\x80\x98must-have\xe2\x80\x99 for the role:\xe2\x97\x8f Strong communication skills\xe2\x97\x8f Strong interpersonal skills\xe2\x97\x8f Able to operate computer programmes such as- Microsoft Office- Google sheet- ALDEC- Digital Free Trade Zone (DFTZ)- One teleport / Teleport Dashboard- Mypayment / WebCor\xe2\x97\x8f Demonstrates the ability to quickly grasp new concepts, technologies, and processes, allowing for swift adaptation to changing work environments and requirements.\xe2\x97\x8f Proactively takes action and seeks out opportunities to contribute positively to projects and tasks without needing to be prompted, showing a proactive and forward-thinking approach to work\xe2\x97\x8f Exhibits strong problem-solving skills, effectively identifying issues, analyzing root causes, and developing creative solutions to overcome challenges and achieve objectives efficiently\xe2\x97\x8f Displays a strong work ethic and commitment to completing tasks with diligence and dedication, consistently putting in the effort required to meet deadlines and deliver high-quality results.\xe2\x97\x8f Collaborates effectively with colleagues, demonstrating a cooperative and supportive attitude, contributing to a positive work environment, and achieving shared goals through effective communication and cooperation.\xe2\x97\x8f Meticulous with work - double checking for accuracy of data entry

Teleport