Job Description

:Key ResponsibilitiesOperational Excellence & Improvements
- No operational lapses / errors resulting in monetary & reputable loss.
- No nearly missed incidents during the year.
- Provide support during implementation of project, system enhancement, and re-engineering
initiatives to improve efficiencies.
- Adhere to the Bank\'s Policies & Procedures, and regulators\' guidelines when conducting
operations process.
- Achieve zero regulatory breaches/ non-compliance.
- Adhere to bank\'s archival policy with proper safekeeping and record of documents.
Improve Internal Client Satisfaction
- Achieve improvement in department rating at Internal Customer Satisfaction Survey Result
and stakeholder\'s feedback.
- Able to meet all of the agreed SLAs throughout the year by delivering quality services.
- Achieve zero incident of complaints.
- Able to provide excellent services by demonstrating high standard of job professionally.
People Development
- Identify and learn new areas/ products and to take on the new roles and responsible.
- Attend and complete all mandatory training.Job SpecificationQualifications : Min DiplomaRelevant working experience : 1-2 years of experience of relevant background in financial institutionRequired Competency and skills : Proficiency in Microsoft Office Word, Excel and Power Point.Personal skills (Soft Competencies [Core/Leadership])
- Good communication and interpersonal skills.
- Meticulous and able to multi-task

CIMB