Executive Officer, Go Pb & Wmo (wm Operations Settlement & Recon) My

Malaysia, Malaysia

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Key Responsibilities

Operational Excellence & Improvements

No operational lapses / errors resulting in monetary & reputable loss.
No nearly missed incidents during the year.
Provide support during implementation of project, system enhancement, and re-engineering initiatives to improve efficiencies.
Adhere to the Bank\'s Policies & Procedures, and regulators\' guidelines when conducting operations process.
Achieve zero regulatory breaches/ non-compliance.
Adhere to bank\'s archival policy with proper safekeeping and record of documents.

Improve Internal Client Satisfaction

Achieve improvement in department rating at Internal Customer Satisfaction Survey Result and stakeholder\'s feedback.
Able to meet all of the agreed SLAs throughout the year by delivering quality services.
Achieve zero incident of complaints.
Able to provide excellent services by demonstrating high standard of job professionally.

People Development

Identify and learn new areas/ products and to take on the new roles and responsible.
Attend and complete all mandatory training.

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