Job Description

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• knowledge in Skincare & Beauty (added advantage)
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry\'s developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

• Proven working experience as a customer service
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry\'s latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor\'s Degree in Business Administration or related field.

NADZ Miracle Sdn Bhd