Online Sales Customer Service

Shah Alam, Selangor, Malaysia

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Active listener with excellent communication, interpersonal and rapport building skills.
Hardworking and able to work independently.
Basic computer operation

Responsibilities

Reply and follow up with customers regarding their product purchase on social media.
Have a good understanding of the knowledge of our products in order to advise customers.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette.
Build lasting relationship with customers and enhance customers satisfaction.
Monitor tracking shipments and follow up with the logistics company if necessary.
Handle inquiries from the customers in order to generate sales.

Benefits

Ricebowl

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