Job Description

The Operations Admin provides comprehensive administrative and secretarial support to the Hotel Operations Department and senior management. This role ensures smooth coordination between the corporate office and individual hotel properties, maintains efficient documentation, and supports operational planning, communication, and reporting across departments.

Duties and Responsibilities

Office & Administrative Support Prepare, draft, and format correspondence, reports, meeting minutes, and operational memos for the Operations Department. Maintain organized filing systems (digital and physical) for property performance reports, licenses, contracts, and operational records. Manage the Operation Manager schedule and appointment. Handle confidential information with discretion and professionalism. Support HR and Training teams with administrative logistics for meetings, training sessions, and site visits. Liaise with Business Development team for unit handovers, new unit activation and termination. Carry out other duties as and when assigned by the management. Operations Coordination Assist in compiling and consolidating daily, weekly, and monthly reports from hotel properties. Support the monitoring of hotel performance indicators and prepare summary updates for management review. Coordinate communication between corporate office departments and property-level managers. Track project timelines, operational improvements, and follow-up actions assigned to property teams. Communication & Liaison Act as the central point of contact for hotel property correspondence related to operations. Coordinate and schedule regular management and property meetings, including agenda preparation and minute distribution. Liaise with external vendors, contractors, and regulatory agencies as required by management. Documentation & Reporting Compile operational reports, audit summaries, and inspection findings for senior review. Maintain up-to-date records of hotel licenses, insurance renewals, vendor contracts, and service agreements. Assist in preparing presentations, budgets, and performance review documents.

Qualifications

Diploma or Degree in Business Administration, Hospitality Management, or related field. Preferable 2-3 years of secretarial or administrative experience, preferably in a hospitality or corporate operations environment. Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Linguistic: English, Bahasa Melayu, Mandarin Strong organization skills, attention to detail, and ability to manage multiple priorities. Professional demeanor and ability to maintain confidentiality.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Additional leave Maternity leave Parental leave Professional development
Work Location: In person