Job Description

Persolkelly Malaysia
Position Title: Operations Executive (Concierge, Mandarin speaker)
Salary range: RM3500 - RM4000 + night shift allowance (per night basis) + statutory contributions + leave entitlement.
Working hours: Rotational Shift (5 working days & 2 off days)
Working address: PJ, Amcorp Mall (Accessible via LRT Taman Jaya)

Job Responsibilities:

• Communicating with customers in Mandarin and English to troubleshoot issue.
• Support both front and back office operations.
• Keep track of received data and source documents
• Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc.
• Sort and prepares documents for imaging
• Correct captured data accurately in a pre-determined data entry system
• Manage processed and unprocessed documents
• Maintain an effective and efficient records management system
• Generate reports and responds to inquiries related to entered data upon request
• Process various forms
• Protect customer information
• Maintain operations by following policies and procedures
• Perform other duties as assigned by Team Leader and Supervisors.
• Provide and maintain the high standard of customer service to program members.
• Ensure that member enquiries are responded to and actioned promptly
• Responsible for actioning redemption requests via the Matrix CRM system and managing member information through the member database
• Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames
• Ensure all documentation required by other departments to service member\'s request is completed promptly and in accordance to the operations procedures
• Resolve difficult customer issues that arise or escalate complaints to the Team Leader
• Coach and educate Members on the value-add products, such as overall benefits of the program
• Complete general administration tasks and follow-up on customer enquiries
• Attend informational program overviews as required
• Maintain compliance of monitoring guidelines

Requirements:

• Min. Malaysian SPM Holder
• Having excellent writing and spoken skills in English and Mandarin
• Experienced in Microsoft Office application including Excel, Word, and Outlook.
• Good working attitude, passionate, energetic and customer oriented.
• Able to work independently with minimal supervision.
• Work well under minimal supervision and independently.
• Being able to work on shifts and weekends as assigned.
• Work well as a team to grow and provide constructive feedbacks for improvement

Reference Number:

Contact Details:

jacob_choo@persolkelly.com

Profession:

Contact Centre
Others

Company:

PERSOLKELLY_RHQ

Date Posted:

12/09/2023 12:55:00 PM

PersolKelly