Job Description

• To handle in a professional manner, all customer queries and complaints and to perform service recovery if necessary.
• To ensure that all Company\xe2\x80\x99s, State\xe2\x80\x99s and Federal\xe2\x80\x99s regulations and standards for product freshness, food safety, storage, refrigeration and sanitation are met.
• To ensure all aspects of vendor and supplier performance is properly and effectively assessed and monitored, taking appropriate remedial action when necessary.
• To ensure that store members are effectively resources, directed, motivated and developed enabling them to reach their full potential for both individual and Company benefit.

General

• Accountable for total customer satisfaction within his/her store hence respond and solve customer complaints and comments.
• To adhere and enforce all Company\xe2\x80\x99s policies and procedures.
• Ensure that safety, state and federal laws/regulations are in compliance within his/her store.
• Responsible for any ad-hoc tasks assigned from time to time.

Knowledge, Skills and Experience

• Willing to work longer hours, on weekends and Public Holidays.
• Resourceful, passion in retail supermarket and good communicator.
• Self-motivated and a motivator, able to work independently and high integrity.
• Computer literacy in MS Office.
• Good command in English, Malay both spoken and written.

Job Type: Full-time Salary: RM2,000.00 - RM2,300.00 per month Benefits:

• Cell phone reimbursement
• Opportunities for promotion

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Kuala Terengganu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• People Management: 3 years (Required)
• Retail: 3 years (Required)