Job Description

Job Overview

The Operations Supervisor at Airbnb is responsible for overseeing the day-to-day operations of the team or function they manage, ensuring smooth, efficient, and high-quality service delivery to both hosts and guests.

Key Responsibilities

Team Leadership & Supervision

Lead, motivate, and supervise a team of operations associates or support staff. Monitor team performance and provide constructive feedback to ensure high service standards and operational efficiency.

Guest and Host Support

Oversee resolution of escalated guest and host concerns, ensuring swift and effective solutions. Ensure high standards of customer service are met by team members, with a focus on exceeding guest and host expectations.

Team Supervision & Leadership

Lead, supervise, and motivate a team of housekeepers or cleaning staff. Train new staff on cleanliness standards, operational procedures, and safety protocols. Conduct regular performance reviews and provide ongoing coaching to enhance team performance. Assign tasks, monitor progress, and ensure timely completion of cleaning assignments in line with check-in/check-out schedules.

Qualifications

Experience

:

2+ years of experience in housekeeping, hospitality, or operations management, with at least 1 year in a supervisory or leadership role. Proven experience in team leadership, training, and performance management. Previous experience in a vacation rental, hotel, or hospitality setting is highly preferred. Workplace at Timurbay, Kuantan. Willing to work on Weekends, Overtime and during Public Holidays
Job Type: Full-time

Pay: RM2,600.00 - RM2,900.00 per month

Benefits:

Maternity leave Meal provided Parental leave Professional development
Work Location: In person