Job Description

Payment

Respond to day-to-day user inquiries via the ticketing system, particularly those related to payments and payment-related issues.

Work closely with the Customer Support team to ensure timely and effective resolution of cases. Liaise with relevant stakeholders to better understand and resolve payment-related issues. Perform routine checks on payment and refund statuses, ensuring all transactions are completed accurately and within the expected timeframes. Support additional tasks and responsibilities as assigned on an ad-hoc basis.
OR

Logistics

Focusing on managing day-to-day logistics operations and helping to support the team's administrative tasks Supporting the team on monthly test buys on other platforms for benchmarking logistics metrics. Handling Change Request submissions daily, ensuring timely processing of relevant documents provided by sellers Daily review or clearance of appealing cases under Planning & Performance (e.g., pickup options, manual cancellations) Ensure that the Knowledge Center is relevant and updated with the latest information regarding all logistics-related matters for stakeholder's reference

Requirements:

Preferable 1-2 years working experience in e-commerce or e-wallet industry. Good communication skills in email, face-to-face conversation and remote discussion. Good in excel & reporting skill. Strong logical thinking and problem-solving skills at all times. Good team player, positive attitude and eager to learn. Driven and motivated
Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,200.00 - RM2,600.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person