Job Description

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we\xe2\x80\x99re about getting things done.

You\xe2\x80\x99ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it\xe2\x80\x99s pretty cool seeing us grow every week. If you\xe2\x80\x99re passionate about building things that just\xe2\x80\xa6 work, Wolt might be for you.



Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further!

Role background

Wolt is a Finnish technology company and until recently, we\xe2\x80\x99ve been best known for our food delivery platform. On our mobile app or website, customers can order everything from pizza to paracetamol and either pick it up at the venue or have it delivered by our courier partners. We\xe2\x80\x99re launching in Albania very soon! As our Operations Associate, you will be responsible for onboarding our new Courier Partners in Tirana and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.

For full-time contract, the contract is on a one-year duration. In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!

What you\xe2\x80\x99ll be doing

• Ensure a sustainable delivery operation in Albania by onboarding, retaining, and growing a group of satisfied Courier Partners on the Wolt platform.
• Manage daily supply.
• Regularly engage with new applicants.
• Provide quick and professional responses to incoming mails, text messages and phone calls from Courier Partners.
• Supervise, support and improve Courier Partner performance.
• Monitor and manage Courier Partner cash balances, ensuring financial accuracy.
• Handle all aspects of Courier Partner off-boarding.
• Efficiently manage gear procurement and inventory.

• Analytical mindset and proficiency in using tools like Google Sheets and Microsoft Excel.
• Preferred experience in training and guiding groups and individuals.
• Fluent in Albanian and English.
• Demonstrated leadership skills with the genuine willingness to support team members in courier operations.
• Proficient in managing daily tasks efficiently in a busy environment.
• Willingness to work flexible hours, very rarely on weekends.
• Exceptional organizational skills, with a keen eye for detail.
• Proactive problem-solver and process improvement enthusiast.
• Strong interpersonal and communication skills, capable of motivating and managing a team.
• Quick learner with a strong focus on both details and the bigger operational picture.

Wolt