Job Description

JOB OVERVIEW
We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.

We are looking for someone who has a passion for PSC culture and brand and is interpersonally savvy with a strong business acumen and have the ability to creatively solve problem. Our ideal Operations Crew must be able to promote the culture of welcoming and motivating our members. A passionate hands-on approach to managing the operation with a \xe2\x80\x9cget-it-done\xe2\x80\x9d attitude is expected.

ROLES and RESPONSIBILITIES

• Day-To-Day Court Management and On-Ground Operations
• Assist with the management of courts and operational matters in PSC with priority and good sense of judgement.
• Assist with any social events and private events happening at the court and outside the court.
• Build and foster relationships in the courts with the coaches and the community.
• Maintain PSC\'s courts quality of aesthetic, appearance, atmosphere and culture.
• Courts cleaning and prepping, including cleaning of exercise equipment.
• Customer Service Management
• Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with reservation and lessons related matters, and responding to customers\xe2\x80\x99 inquiries and feedback, whilst also providing support to the coaches to ensure a smooth and pleasant lesson experience.
• Resolve issues and members\xe2\x80\x99 complaints pertaining to lessons and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
• Demonstrate a solution oriented mindset and ability to execute within TRIBE standards in any situation.

EMPLOYMENT PERKS

• Work with one of the pioneers of pickleball commercial and premium brands in Malaysia.
• Opportunities for growth and personal development as we expand our business.
• Career development.
• Complimentary group lessons at PSC and group fitness classes at PSC\'s sister brand - TRIBE.
• Discounts on in-house merchandise, fitness packages and affiliate partners\xe2\x80\x99 products.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-pickle-social-club-job-operations-crew]

; Requirements: - Fresh Graduate who:

• Has a keen of eyes for details.
• Is willing to get hands dirty by dabbling in areas needed for a smooth operation and quality customer service.
• Has excellent communication skills and a love for the community.
• Is resourceful, organized, meticulous and has the ability to quickly adapt to change.
• Is able to work independently, but also able to organize and coordinate all operational efforts (team player as well).
• Has the ability to prioritise and multi-task within a fast-paced environment.
• Has excellent communication skills with good command of English, and be able to work with a wide range of personalities.