Job Description

About the role

4! The 4 essential elements that shape our culture: Inspired. Curious. Unbossed. Integrity. Our mission is to discover new ways to improve and extend peoples\' lives. Your passion to build, execute business plans to meet the sales goals, develop effective professional business relationships with Healthcare Professionals will help the world understand what these medicines do, why they matter and how Novartis is striving to reimagine medicine.

As Operations Executive part of Business Excellence and Execution, you will support end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments to ensure all orders are executed in a timely and efficient manner. You will also be responsible for key sales coordination activities.

Your Responsibilities:

Your responsibilities include, but not limited to:

• Timely order management using relevant system. Perform manual order entry for site-to-site material transfer orders. Issue credit and debits notes.
• Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
• Perform order confirmation and inbound system booking for manually placed orders in the system. Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
• Maintain and issue customer open order list. Maintain accurate and up to date working procedures.
• Maintain and refresh the daily sales report, Perform daily, weekly, monthly uploads of sales data from Sales Distributors to internal sales system.
• Provide HCP Consent, sending forms to HCPs, update local consent tracker, enable consent in CRM systems and update status to internal. Monitoring of checks for HCP Portal Medhub MY, validity and expiry. Perform HCP direct and indirect spend data compilation and validation for quarterly transparency reporting.
• Perform tagging of new sales accounts by Products in internal sales system with FLM. Collate monthly Field Force and MSL performance from the APMA Customer Engagement dashboard and update PerfEx slides. Monitor stock level, order submission to DKSH, issue COA or LOU and replacement Additional Specifications.
• Assist Digital Manager in maintaining Veeva Vault. POPsys metric keying, data entry quarterly basis. Assist in administrative planning for NIC Finance and System Checks

Role Requirements

What you\'ll bring to the role:

• Bachelor\'s Degree
• Experience in commercial excellence is an advantage
• Proficiency in data analysis tools and techniques - Excel, CRM, QlikSense
• Able to understand changing dynamics of Pharmaceutical industry
• Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
• Digital & Technology Savvy

Why Novartis?
Why Novartis? Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You\'ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Functional Area

Sales

Division

International

Business Unit

APMA IMI

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

Yes

Novartis