Job Description

Company DescriptionAbout ExperianExperian is the world\'s leading global information services company. During life\'s big moments - from buying a home or a car to sending a child to college to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.We have 17,800 people operating across 44 countries, and every day we\'re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.Learn more at or visit our global content hub at our for the latest news and insights from the Group.The Operations Officer plays a critical role in ensuring the smooth and efficient delivery of international business information reports. As the front-end of the delivery process, you will be responsible for managing client orders, coordinating with data suppliers, facilitating communication between stakeholders, and ensuring timely completion of reports. This role requires excellent communication, organizational, and problem-solving skills, with a focus on meeting daily and monthly deadlines.Responsibilities: Order Processing & Management:

• Process new client orders for international business information reports, ensuring all
• necessary details and requirements are captured.
• Manage communication with external data suppliers to obtain relevant company
• information for research.
• Monitor order progress and identify any potential delays, proactively communicating these
• to internal stakeholders.
• Maintain accurate and up-to-date order tracking systems to ensure transparency throughout the process.

Stakeholder Communication:

• Act as the primary point of contact for internal and external stakeholders regarding client
• orders and report delivery.
• Facilitate clear and timely communication between clients, research officers, and data
• suppliers.
• Manage expectations and address any client concerns regarding information access or
• deadlines.
• Communicate any delays or potential issues to internal stakeholders and propose solutions.

Reporting & Billing:

• Prepare monthly reports on order processing volume, turnaround times, and other relevant
• metrics.
• Manage the billing process for reseller orders, ensuring accurate invoices are processed ontime.
• Maintain accurate records of all financial transactions related to reseller orders.
• Process Improvement:
• Identify opportunities to improve the efficiency and accuracy of the order processing and
• delivery process.
• Collaborate with the team to implement process improvements

Qualifications

• Bachelor\'s degree in Business Administration, Communications, or a related field (preferred).
• Minimum 2-3 years of experience in a customer service, operations, or project coordination
• role.
• Experience working in a fast-paced environment and meeting daily and monthly deadlines.
• Skills & Abilities: Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time management skills with the ability to prioritize tasks and
• manage multiple deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills with a focus on finding solutions and ensuring
• smooth workflow.
• Excellent attention to detail and accuracy.
• Ability to build and maintain positive relationships with internal and external stakeholders

Additional InformationExperian Careers - Creating a better tomorrow together

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