Job Description

Operations Executive PropertyGuru Group Federal Territory of Kuala Lumpur, Malaysia Hybrid About the job Make A Real Difference at PropertyGuru. Real Aspirations. Real People. Real impact. PropertyGuru is Southeast Asia\'s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam. PropertyGuru.com.sg was launched in Singapore in 2007 and since then PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 15 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio of leading property marketplaces across its core markets; award-winning mobile apps; mortgage marketplace, PropertyGuru Finance; and a host of enterprise solutions now under PropertyGuru For Business, including a high-quality developer sales enablement platform, FastKey, DataSense, ValueNet, Awards, events and publications across Asia. About the Business: Sendhelper.com is a Singapore-based home services platform owned by the PropertyGuru group. We are committed to delivering high-quality home services to our customers with the help of our talented team and service providers. About the Role: As the Operations Executive you will manage customer inquiries and complaints for our Home Services Business. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience with finding solutions to assist the customer. Responsibilities: Responding to customer inquiries, and issues via multiple channels (calls, emails, WhatsApp & Services App). Identify and access customers\' needs to achieve satisfaction. Provide accurate, valid, and complete information from the system. Handle customer complaints, provide appropriate solutions and alternatives within the time limit. Follow up with the customers to ensure resolution. To provide all the feedback given to the service providers and to improve the quality of work provided by the service providers. Maintaining a positive, empathetic, and professional attitude toward customers always. Maintaining customer records effectively in our systems. Managing contractual/freelance service providers in assigning jobs and maintaining their schedule. Ensuring the company standards are maintained by the service providers (contractual and freelancers) Overseeing all the jobs\' statuses and making sure that all SOPs are followed. Requirements: Prior experience in Customer Service or operations management Comfortable and able to work in a shift-based environment. 1 to 3 years working experience in a customer facing / managing role. Good problem solving and decision-making skills. Personable and attentive Strong interpersonal skills Strong verbal communicator Familiar with the software used to connect with customers and gather their information. Knowledge of applicable products Team Player and quick leaner

foundit