Job Description

Our client is well-known fashion retail chain. They are seeking a talented Operations Executive to join the team and help shape the future of our business. If you\'re passionate about making a real impact and driving the success of a renowned brand, then this is the role for you!

Job Responsibilities

• Responsible for the logistics function on operation, process compliance, customer service level and cost management.
• Compilation, batching and analysing of Sales Order.
• Advising customers to place amendment Orders for any incorrect Orders (ie pricing, shoes number and fit) and input the Order into SAP.
• Maintain large database for all Sales Orders, shipping information and disseminate the information to customer every 1st week of the month after month-end closing.
• Work closely with Customer Operations Manager and recommend solutions on delivery issues.
• Priorities delivery according to the customer category and work closely with Customer Operations team in UK and/or Regional Distribution Centre (RDC) planning team to achieve targeted delivery date.
• Work closely with customer and Credit APAC team on payment and credit before despatch goods to customers.
• Ensure all shipping documents are in order to avoid delay in delivery resulting in loss of sales.
• Work closely with customers/ store team on complaint of short shipment, losses and damages to the cargo. Investigate the dispute and submit all necessary information and data to relevant parties.
• Process returns note for any Returns due to short shipment, wrong delivery and defectives within the level of authority.
• Resolving logistics/delivery issues at the very first instance so that the Company will not loss sales opportunity or paying additional shipping charges such as storage and demurrage.
• Manage Malaysia own store sales data (Isetan-compilation, batching and upload into web portal).
• Process daily and ad-hoc reporting request to review customer orders and delivery performance.

Job Requirements

• Diploma/Degree in Business or related.
• Knowledge in SAP sales order processing.
• Knowledge in customs procedure, Import and Export tariff, duties in ASEAN as added advantage.
• Ability to analyse downloaded SAP BO date in excel to answer customer enquiries.
• Ability to manage large amount of data.
• Excellent customer service skills and good interpersonal skill such as team work and collaboration, problem solving and dependability.
• Proficient in English both oral and written.
• Multitasking, good time management and able to meet deadlines.
• Resourceful and up to date on Import and Export tariff and duties update within SEA.
• Strong ability to work efficiently and effectively, to multi task, and to handle last-minute changes in a fast-paced environment.
• Microsoft excel, word and Powerpoint intermediate.
• Good organizational skill.
• Meticulous and attention to detail.

Reporting To

Director of Operations.

For more information or confidential consultation, please do not hesitate to contact Nikkita Seth at .

We thank you for applying with us in advance but only short listed candidates will be notified.

For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

Bell Ward