Job Description

Location : Shah Alam

Salary : RM 2,800 - 5,000

job description

• Managing day to day operations of the Support Department
• Drafts project delivery plans to meet customer needs and requirements
• To co-ordinate between Sales, Production, Development, Installation and Support, as well as working with 3rd party suppliers and contractors to ensure smooth project delivery
• Highlight potential risks to Manager and implement its resolution
• Effectively updates project progresses, milestones and expectations to management in a timely manner
• Participates in sales meetings, presentations and tender briefings when required to understand client requirements and expectations
• Ensures documents are complete, up-to-date, and stored appropriately including documentation for clients
• Allocate tasks to Support team.
• Interacting with customers and suppliers, answering questions, and resolving administrative issues.
• Well maintained and up-to-date documentation
• Efficient and prompt issues turnaround achieving customer satisfaction
• Timely updates to management on project progress and status

Requirements:

• Diploma/Degree in Business Administration
• 2+ years of experience as an operation executive or in a similar role.
• Possesses effective organizational and follow-up skills, paying attention to details
• Demonstrates ability to handle work professionally, independently and efficiently with a strong customer service mindset
• Ability to analyze and improve operational processes
• Good interpersonal skills and able to interact with all levels, both internally and externally, in a professional and responsive manner
• Strong problem-solving and time management skills
• Possesses general understanding of casino gaming products and their relevant technicalities

Company Background
This is a creative and innovative company in gaming industry serving clients across the region including Singapore, Malaysia, Philippines, Cambodia, Vietnam, Macau and Laos.

ExecSearch