Job Description

Job Overview

The Operations General Manager is responsible for overseeing and managing the overall day-to-day operations of cafe outlets to ensure operational excellence, financial discipline, people effectiveness, and compliance with company standards.

This role requires strong hands-on operational leadership combined with sound financial understanding, including the ability to read and analyze Profit & Loss (P&L) statements, manage food and labour costing, and drive outlet performance. The Operations Manager works closely with senior management, HR, Finance, and outlet teams to ensure sustainable business performance in a fast-paced modern cafe environment.

Key Responsibilities

A. Operational Management

Oversee daily operations of assigned cafe outlets to ensure smooth, efficient, and consistent execution Ensure full compliance with company SOPs, service standards, food quality, hygiene, and safety requirements Conduct regular outlet visits, audits, and performance reviews Identify operational gaps, risks, and inefficiencies, and implement corrective actions Manage and resolve operational issues, escalations, and service recovery matters professionally

B. Financial Management & Cost Control

Read, understand, analyze, and explain

P&L statements

at outlet and group level Monitor and control

food cost, labour cost, and operating expenses

in line with approved targets and budgets Work closely with Finance and Procurement on pricing, margin improvement, and cost optimisation initiatives Identify cost leakage and implement corrective actions without compromising service quality or brand standards Support budgeting, forecasting, and financial performance reviews

C. People & Performance Management

Lead, coach, and develop outlet managers, supervisors, and key operational staff Work closely with the HR Department to ensure proper manpower planning, including recruitment needs, staffing levels, and workforce optimisation Collaborate with HR on rostering, productivity control, and labour cost management, ensuring optimal manpower utilisation Drive staff performance, discipline, and engagement in line with company policies, values, and culture Support HR-led initiatives on recruitment, onboarding, training, performance evaluation, and staff development Provide operational input to HR on training needs, performance gaps, and succession planning

D. Sales & Business Performance

Drive outlet sales performance through operational excellence and effective execution of business initiatives Analyze sales trends, menu performance, and customer feedback to identify improvement opportunities Support and execute marketing campaigns, promotions, and new product rollouts Collaborate with management on outlet expansion, improvement plans, and business growth initiatives

E. Compliance, Food Safety & Governance

Ensure strict compliance with halal requirements, food safety standards, and hygiene regulations Ensure outlets comply with local authorities' requirements and internal audit standards Prepare outlets for inspections, audits, and certification renewals Address non-compliance issues promptly and implement preventive measures

F. Reporting & Management Communication

Prepare and submit regular operational, financial, and performance reports to management Track KPIs, identify trends, and recommend corrective or improvement actions Ensure timely execution of management directives and initiatives Act as the key liaison between outlet operations and management

Requirements

Minimum

5-7 years

experience in F&B operations, preferably in a

fast-paced modern cafe or restaurant environment

At least

2-3 years in a managerial or multi-outlet leadership role

Strong understanding of

P&L, food costing, labour costing, and budget control

Proven experience managing people, operations, and performance Diploma or Degree in Hospitality Management, Business Administration, or related field Willingness to work flexible hours and travel between outlets as required
Job Type: Full-time

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

Meal provided
Experience:

Hotel/Cafe/Restaurant: 5 years (Required)
Work Location: In person