Job Description

About this role

This is a placement for a client of Straat-X ICT Sdn Bhd, who is looking for

Operations Manager

position. We are seeking an experienced and proactive

Operations Manager

to oversee business operations and support the executive team. This role is pivotal to the success of our

custom furniture dropshipping business

, requiring strong organizational skills, problem-solving, and communication expertise.

The Operations Manager will manage daily operations, coordinate with suppliers and logistics partners, and ensure smooth order fulfillment while contributing to process improvements and customer satisfaction. The ideal candidate is resourceful, detail-oriented, and comfortable working in a

fast-paced, hybrid environment

with international exposure.

Key Responsibilities

Oversee the full

order fulfillment process

, from purchase to delivery, ensuring accuracy and timeliness. Manage communication and coordination with suppliers, shipping partners, and stakeholders. Monitor

inventory levels

and coordinate logistics for efficient operations. Address and resolve customer issues, ensuring a high level of satisfaction. Identify opportunities for

process improvement

to enhance efficiency and reduce costs. Track and analyze

key performance indicators (KPIs)

such as sales, delivery times, and customer satisfaction. Manage and maintain

contracts, documents, and records

, ensuring accessibility and confidentiality. Support the

planning and execution of business projects

, working with internal and external teams.

Qualifications & Skills

Candidates with relevant skills and experience are encouraged to apply, without any higher education (are encouraged to apply). Prior experience working with

US/Australian companies

or having lived there (Compulsory). Proven experience in a similar operations role, ideally within

e-commerce, dropshipping, or furniture-related industries

. (Compulsory) Analytical and tech proficiency, including

ChatGPT and AI tools

(Compulsory). Outstanding written and verbal

communication abilities

(Compulsory). Strong

problem-solving and decision-making

abilities (Compulsory). Strong understanding of

supply chain management

and dropshipping logistics. Excellent organizational and

time management skills

with strong attention to detail. Proficiency with

project management and communication tools

. Skilled in

Google Workspace/Microsoft Office Suite

. Ability to work independently, multitask, and perform effectively under pressure. High level of discretion in handling

confidential information

. Familiarity with

CRM platforms

: Hubspot, Zoho, Monday.com, Odoo (is an advantage). Experience with

email marketing

campaigns (is an advantage). Exposure to

Klaviyo

and

dropshipping operations

(is an advantage). 3
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

Flexible schedule Health insurance
Application Question(s):

Do you have someone who worked with US/Australia company or have lived there? Yes or No? (Preferable) Are you familier with Analytical & Tech Proficiency (ChatGPT, AI)? Do you have any experience with CRM system? (Hubspot, Zoho, Monday.com, Odoo) Are you familier with any payment processing? (Wise, Stripe
Klaviyo)

Expected salary? Notice period? Availability to join?
Experience:

Drop-shipping: 2 years (Preferred) E-commerce: 3 years (Required) Manufacturing operation: 3 years (Required) Xero: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person