Job Description

Major and Specific Job Duties and Responsibility OPERATION PERFORMANCE AND MONITORING -Work with HR Director to set goals, objectives and to develop a Key Performance Indexes [KPIs] to strive for a better management of Quality. -Work with Management on all new stores opening, managing promotional and marketing campaign, outdoor events and or any other duties assigned. -Develop and implement an effective feedback, control and monitoring system to ensure outlets comply strictly with Company policies and procedures. -Control all associated operational costs and ensure defensible reasons are given for budget variances. -Review and implement good practices for store ordering to reduce inventory holding cost. -Conduct regular inspection on stores\xe2\x80\x99 and correct any deviations from established standards. TRAINING -To ensure all newly joined employee to receive a proper induction training. -To identify in-store training needs and to conduct a regular on the job training through personal coaching and close guidance that strictly adhere to all Company\xe2\x80\x99s Standard Operation Procedures [SOPs]. -To ensure overall that staff (front and back) provide superior customer service and food quality. ENSURING EXCEPTIONAL CUSTOMER SERVICE -To be customer service oriented and able to react promptly to any customers\xe2\x80\x99 complaints and or inquiries. -To be alert and stepping in to resolve customer complaints if not properly handled by service crew. -To maintain proactive, dynamic and effective communication skill with all levels of customers, staff and Management team. -To stay visible and directly interface with customers to obtain feedback on quality of products, service levels and overall satisfaction and share this feedback to management for correction if required. QUALITY CONTROL -To observe on standards of quality control, hygiene, health and safety at store level and make specific remedy for immediate improvements. -Strictly adhere to Company\xe2\x80\x99s policies, rules and regulations. INVENTORY MANAGEMENT -Ensure outlets have the \xe2\x80\x9cright\xe2\x80\x9d level of stock levels to ensure smooth operation process. -To maintain and monitor the overall tidiness of all restaurant outlets. ADMINISTRATION MANAGEMENT -To prepare and submit all required paper works in organized and timely manner. Paper works are categorized such as training progress report, Management meeting presentation slides, duty roster, sales forecast, and or any assigned paper work from Management. -To generate and compile monthly reports to allow better monitoring of departmental budget such as wastage report, overhead report, promotion campaign report and any other assigned paper work from Management. HUMAN RESOURCE MANAGEMENT -To assist with Company\xe2\x80\x99s employment for restaurant crew including interviewing, evaluating and disciplining staff as appropriate and whenever it is necessary.
Our founder, Chairman Kwon, created the name \xe2\x80\x9cKyoChon\xe2\x80\x9d to remind us of the satisfying memory of our hometown when eating his uniquely fried chicken.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5