Job Description

Key outcomes Be the Area Manager! You cannot operate without knowing all the details of Outlet Operations Know every single task of each staff and ensure accountability Know Maria\'s products thoroughly, including food & beverages and making of beverages Ensure all staffs follows the rules and regulations of the company Ensure outlet maintenance, upgrade of equipment and licenses renewal are scheduled and up to date Ensure sufficient stock and storage space at all outlets at all times Ensure high level of cleanliness of restaurant and staff Read comprehensively on beef steaks and have as Advance knowledge Support all marketing & operation initiatives and ensure executed accurately Complete Reports Timely- closing, marketing, daily, monthly, etc. Responsible for high staff morale - retention, counselling, crisis management Handle all customer\'s complaint Conduct/Manage/Plan 1 staff training per month per outlet, inclusive of Role Plays Train staff to have the ability to upsell to increase average spending per head. Core Competencies Master The Following Skills Training skills including Role Plays Being fantastically organized PR skills with customers Leadership skills in leading the waiters Wine Appreciation courses Develop an excellent skill in upselling (Sales Script/Tone/Body Language) Problem Solving Skills, independently [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-maria-s-steakcafe-job-operations-manager] Diploma / Degree in Food Service / Culinary Arts / Food Management / Food Technologies / Hospitality or equivalent. Required to have minimum 3 years\' experience in managing medium to large scale semi-fine dining restaurant. Strong interest and passion in serving, have high interest to make a great dining experience Strong leadership skills, an enforcer and executer, planner, pro-active, resourceful, problem solving, decision making and result oriented Effective time management, delegation, ability to interpret financial data (Profit & Loss) and decisive on action. Humble, always ready to listen and learn from others Able to grow and develop others, a natural leader and motivator Good interpersonal skills, able to interact well with all levels Computer literate and proficient in Microsoft Office applications Required to work on shifts, weekends and public holidays Required to travel between outlets Possess a valid driving licence Proficient in English and Bahasa Malaysia Preferably Managers specializing in Food/Beverage/Restaurant Service or equivalent.

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